Terms and Conditions of Scaevola Services Ltd
1. Scope of the Agreement
This agreement applies to company formation services, annual services, and other related services (collectively referred to as the “Service”).
2. Parties to the Agreement
The parties to this agreement are Scaevola Services Ltd, as identified on the invoice or order confirmation (“Scaevola Services Ltd”), and the individual or legal entity placing the order (“Customer”). Where the Service involves company formation, registered address services, company secretarial services, trademark registration, or trademark monitoring, both the company receiving the services and the person placing the order are jointly and severally liable for all contractual obligations under this agreement, including payment.
3. Order and Acceptance
An order becomes binding once the Customer submits the order form to Scaevola Services Ltd and accepts these terms and conditions electronically via a web form, or places an order by telephone. The order remains binding even if all information necessary to complete the Service has not yet been provided. Scaevola Services Ltd will notify customers if additional information is required, or if information is requested by relevant authorities. Scaevola Services Ltd reserves the right to reject any order without stating a reason, in which case the Customer will be given a full refund.
4. Electronic Communication and Document Storage
The Customer consents to the use of electronic communication and electronic storage of documents and information.
5. Payment
The Service must be paid for in advance in accordance with the price set by Scaevola Services Ltd. If a payment made by card, cheque, or another method is withheld, cancelled, or not processed correctly, the order remains binding and the Customer must ensure that immediate payment is made. Late payments will incur fees and charges in accordance with applicable law.
Government fees for company registration outside the United Kingdom are invoiced directly by the relevant authorities and are not included in the service unless explicitly stated in writing. Additional fees may apply for appointments, special forms, documents, courier services, or other non-standard services requested by the Customer. The Customer will be informed of any such additional costs in advance.
6. Service Limitations and Liability
Scaevola Services Ltd and its employees, agents, or representatives cannot guarantee processing times for registration, or the availability of a specific company name or trademark. If a company or trademark registration is rejected, Scaevola Services Ltd will inform the Customer, who may amend the registration application. Government fees are generally not refunded for failed trademark registrations.
Orders remain binding even if a preferred company name or trademark is not available, or if registration is refused for reasons the Customer could reasonably have corrected. Scaevola Services Ltd is not liable for infringement of third-party rights. The Customer agrees to hold Scaevola Services Ltd and its agents and employees harmless against any related claims or losses.
7. Customer’s Responsibilities
The Customer must provide accurate and up-to-date information for the performance of the Service, including contact information and submission deadlines. The Customer confirms that they understand the legal and tax implications of forming and running a company, and has obtained independent professional advice where necessary. The Customer agrees not to rely on advice from Scaevola Services Ltd unless explicitly provided in writing.
8. Liability
Scaevola Services Ltd’s liability for errors or deficiencies in the Service is limited to the fee paid under this agreement. Scaevola Services Ltd is not liable for indirect or consequential losses, or for changes in law or regulation. The Customer agrees to hold Scaevola Services Ltd, its employees, and agents harmless against any claims from third parties arising from the Service or the failure to perform the Service.
9. Compliance and Lawful Use
The Client confirms that any company formed will not be used for unlawful purposes. Scaevola Services Ltd and its agents may be legally obligated to report suspicions of money laundering or unlawful activity.
10. Company Secretarial Services
If the Service includes company secretarial services, Scaevola Services Ltd may provide these directly or through a third party.
Company secretarial services in the United Kingdom are limited to filing annual returns and dormant accounts with Companies House and notifying HM Revenue & Customs of non-trading or non-taxable status. Additional filings or assistance are not included unless otherwise agreed in writing. The Client remains responsible for all government fees and charges.
Scaevola Services Ltd may terminate the company secretarial service at any time, with a proportional refund of the annual fee. Scaevola Services Ltd may terminate the service without notice if the Client fails to provide necessary information, or engages in unlawful or unethical activity.
11. Company Formation Outside the United Kingdom
For companies formed outside the United Kingdom, formation is based on the Customer’s provided information. The Client is responsible for accounting costs and any minimum share capital requirements.
12. Customer Updates and Communication
The Customer must notify Scaevola Services Ltd of any changes to company or personal information, including contact details. Scaevola Services Ltd may send notices and electronic documents.
13. Company Changes
For changes such as transfers, appointments of directors, or name changes, Scaevola Services Ltd will prepare the necessary forms and attempt to register the changes based on the information provided by the Client. Scaevola Services Ltd is not liable for errors resulting from incomplete or incorrect information provided by the Client.
14. Company Dissolution in the United Kingdom
If the Service includes assistance with striking off a company in the United Kingdom, the Customer accepts all associated risks and liabilities.
15. Electronic Delivery
Scaevola Services Ltd may deliver documents electronically, even if the originals were sent in paper format.
16. Renewal of Annual Services
Annual or recurring services renew automatically unless cancelled at least 60 days before the renewal date. The Customer grants Scaevola Services Ltd permission to charge the renewal fee to the registered payment method.
17. Confidentiality
Scaevola Services Ltd will treat client information as confidential unless disclosure is required by law or public order.
18. Cancellation, Refund, and Complaints Policy
18.1. As a general policy, Scaevola Services Ltd does not offer refunds or a right of withdrawal once an order has been placed. Requests for withdrawal or refund will be assessed individually at Scaevola Services Ltd’s sole discretion.
18.2. Formal complaints or cancellation requests must be submitted in writing to Scaevola Services Ltd’s official email address. Requests made through other channels will not be accepted.
18.3. Complaints or refund requests are only valid if the Customer has provided all information necessary for the Service.
18.4. A refund or adjustment will only be considered if Scaevola Services Ltd has failed to deliver as agreed.
18.5. Complaints will be assessed within 30 working days. If a complaint is upheld, any corrective action or refund will be handled at Scaevola Services Ltd’s sole discretion.
19. Call Recording
Scaevola Services Ltd may record and store telephone calls with clients for documentation and training purposes.
20. Governing Law and Jurisdiction
Any disputes concerning unpaid fees are subject to the law and courts of the Customer’s place of residence. All other disputes are subject to Bulgarian law and the jurisdiction of Bulgarian courts.
21. Card Payments
Card payments are typically processed within 1–3 business days after authorization.
22. Delivery Time
Delivery times vary depending on the service and third-party processing. Completion time also depends on how quickly the Client submits the required documentation.
23. Power of Attorney Requirement
When purchasing services related to the filing or registration of a trademark or related product, the Customer agrees to provide the Company with a duly signed power of attorney authorizing the Company to submit an application and carry out all necessary actions on the Customer’s behalf. This requirement applies from that point onward and must be fulfilled prior to delivery. Customers acknowledge and accept this obligation by submitting and applying for all relevant materials, including payment instruments, invoices, websites, and related documentation.